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CUSTOMER CARE


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FAQ
Frequently Asked Questions

Q: Who can shop at M2Guns online store

A: You must be 18 years or older.

     

 

Q: What do I need to do when purchasing a gun?

A: This is an essential guide to residency requirements and certain restrictions may apply. Please call or email with questions if your questions are not answered below.  Emails get a faster response back.

 

If you are a Virginia resident you need to email your Virginia driver's license or ID card (and it must be at least 30 days old). You also need another form of ID with a matching address (hunting or fishing license, vehicle registration, utility bill, etc.).

 

If you are active duty military you will need to send in your valid military ID card and your permanent duty orders assigning you to the state of Virginia.

 

If you are not a Virginia resident the requirements are similar we need your resident state driver's license and another form of ID with a matching address. If we need any other information from you M2Guns team member will reach out to you.

M2Guns does backyard checks on every client that purchases a gun from our company.

 

 

Shipping & Delivery

  1. The buyer selects the shipping option and pays for the shipping of the product purchased.

  2. Orders are processed within 24-48hrs.

  3. Delivery times vary but fall within the delivery time frames of shipping options.

  4. Shipping locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. 

  5. The risks of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.

  6. All orders are shipped promptly from a distributor warehouse or in-store inventory within 3-10 business days using UPS,Fedex, or USPS Tracking numbers are available for items shipped via UPS and Fedex.

 

 How can I contact your couriers?

A: Once you receive your shipping label you will also receive a tracking number it is your responsibility to call to track your package. If you haven't received your item or items within two days after the delivery date, please feel free to email M2Guns your name, address, and the tracking information provided to you when you purchased your item.

    

 ​Q: I found a gun online that I am interested in purchasing. What do I have to do if the company does not have the gun inventory?

A: First, our team would love the opportunity to be the one you come to for purchasing your guns. Send us an email and let us know what you found and we may be able to match it. If we can't, the process is very simple. Just find out from the seller if they need our FFL or if they already have a copy.. Please note that we only deal, with FFL to FFL, so if you are buying from a private seller, they will have to arrange to ship from an FFL holder of their choice. Once the dealer has our FFL, they will ship the weapon to us with an original copy of their FFL along with your contact information. Once the weapon arrives here, we will call you so you can provide M2Guns with the necessary answers to fill out the paperwork and pay our $15 or 20 dollars transfer fee (we also collect the $2 state police fee at the same time). We run the paperwork and as soon as you are approved we will ship you your new gun. 

What is an FFL Transfer?
Generally, Federal law allows for private parties to engage in noncommercial gun sales to other private parties in their own state. This means if you have a gun sitting around you don’t want anymore, you usually can just sell it to another person face to face as long as that person isn’t prohibited from owning a gun.
Some states have laws that prevent that, and you can’t sell guns across state lines without using a dealer, or a handgun to an out-of-state resident. Sometimes there are other limitations, but these are the broad aspects of it.
But if you bought a gun from an online source, or out of state, or your state doesn’t allow private sales, you need to do an FFL transfer. This means getting an FFL dealer to run a background check on you, and any other state requirements just like if they were the ones selling you the gun in the first place.

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How Do You Do an FFL Transfer?
So you’ve bought that gun. Great! But you need to transfer it. What’s next?
Well, you’ll need to find an FFL Dealer close to you. If you are a regular at a favorite gun store, you are halfway there. You might want to call around your area and ask who has the lowest price for a transfer. Usually, they run about $20-30, but higher prices are not unheard of, and multiple guns may come with different price structures. But if you are getting a gun shipped to you, you’ll need to do a few different things both out of good manners and to make things easier all around

 

                                                                                                             What Are the 

Procedures For an FFL Transfer?


When having a gun sent to an FFL for transfer DO the following:
• Arrange it with the FFL ahead of time. Nobody likes a mysterious gun showing up unexpectedly at their store.
• Get a copy of their FFL to send to the person you buy from. If a private party, they usually don’t need to see it. If a dealer, they’ll need to see a copy. Often your FFL dealer can fax or email that to the other party.
• Wait for the gun and for the FFL dealer to log it into their inventory. This might take a couple of days depending on how busy they are.
• Come in when your FFL dealer is ready for you and do the background check paperwork like you would any other gun purchase.
• Pay the transfer fee and any applicable state fees or taxes.
Pretty simple isn’t 

What About NFA Items? 

If you are buying a silencer, short barrel rifle or shotgun, or other NFA item, you’ll need to usually transfer through an FFL licensed to handle NFA items. However, if you buy a silencer from Silencer Central it is possible to have that silencer mailed directly to you after all Federal registration paperwork is approved. Most other silencer purchases from other dealers will still require an FFL to handle transfers. Transferring NFA items is trickier because of the extra levels of Federal paperwork involved not only on your end but with the dealers. Talk to your favorite Class 03 dealer to find out what they’ll need from you for the type of gun or item you are transferring. Recent ATF regulations have streamlined this process though, so it’s faster than ever Transfers For Online Orders A lot of guns are now sold online. Of course, it is illegal to send those guns directly to consumers in most cases. (There are exceptions for in-state person-to-person sales were legal, and certain antique or black powder guns in most states.)That means if you buy a gun online through a distributor or a dealer or even from another person you need to arrange an FFL transfer.

Incoming Transfers Are $20.00 for long firearms, rifles, and pistols

MULTIPLE FIREARMS FROM THE SAME DEALER AT THE SAME TIME $10.00 FOR EACH FIREARM. 

$65.00 ON RETURN TRANSFER FIREARM

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